Privacy Policy

Respect for the privacy of your personal and other information is extremely important to us.

This Privacy Policy describes and is intended to help you understand what constitutes personal information, how oolo uses that personal information, and what safeguards are in place to protect that personal information.

By using this site, the oolo solution and/or otherwise communicating with us, you agree to this Privacy Policy. Please read it.

Information Collected By the oolo Site

When you use the site, create an account to use the site (or someone, such as your organization’s administrator, creates an account on your behalf), use our solution or otherwise communicate with us (e.g. via email), oolo may collect certain information, some of which can be used to personally identify and/or locate you ("personal information").

The personal information collected is as follows:

  • Name
  • Business address
  • Business telephone number
  • Email address
  • IP-address and other online identifiers
  • Location data
  • Unique identifier(s) we assign to users as part of monitoring user experience
  • Information you provide to the site’s interactive areas
    • Note that any information that you post in an interactive area might be read, collected, and used by others who access it.
    • You may take down any information you have added to the interactive areas at any time.
      • To request removal of your personal information from an interactive area, please contact us at
  • Information regarding the device you are using.
    • This information consists of:
      • Device hardware model
      • Operating system and version
      • Unique device identifiers
      • Network information
      • IP address and/or platform information
  • Information about all of your interactions with the site or solution ("Usage Data") and how the site or solution is performing ("Analytics Data").
    • Usage Data includes information regarding any interaction you have with the site or solution, such as which functionalities are used and the frequency of use (e.g. pages visited, actions taken, user accounts, account roles).
  • Information gathered through cookies, pixel tags, logs, or other similar technologies

Data Integrity and Purpose Limitation

This section describes the ways we use and store Personal Information.

Information Stored in oolo

The information about oolo users includes end-user login/registration information for oolo users as well as metadata about their usage.

Login information is controlled by customers directly as it is entered on their oolo instance and they can delete their users’ (i.e. their employees’) information at any time.

Metadata is used to facilitate product improvements, customer support and license auditing.

We retain basic user contact information to send product updates, relevant marketing, training and events based on the users’ communication preferences.

How Information May Be Used By oolo

oolo may use the personal information collected on site or in solution as follows:

  • To respond to your requests for information about our products, services, training and events.
  • To provide product enablement and licensing, customer service and support.
  • To administer your account if you have registered on the site or solution, including billing and payment.
  • To enable your access and use of the site or solution, and to enable you to communicate, collaborate, and share information with those you designate
  • To send you technical notices, updates, security alerts, and support and administrative messages.
  • To inform you about our products and services.
  • To apply information security policies and controls on the site, including overall site integrity, identity management and account authentication.
  • For legal compliance, such as to enforce our legal rights, to comply in good faith with applicable laws, and to protect users of the site or solution.
  • For other general business management and operations purposes, such as to provide, operate, maintain, make modifications to protect and improve the site or solution.
  • To send marketing, advertising, training or event materials to which you’ve agreed, requested or subscribed.
  • For research and development to improve the oolo product, solution, and services.
  • For other purposes about which we notify you and, where relevant or required, give you choice about the new purpose.
  • To administer your solution user account.
  • To enable your access and use of the solution, and to enable you to communicate, collaborate, and share information with those you designate.
  • To enable your access and use of solution integration and application services.
  • To monitor your user experience on the solution.
  • To enable oolo to proactively help customers maintain the performance and functionality of deployments of the solution.
  • To enable oolo to verify your license to use the solution.

Choice, Control and Access

This section describes the ways you can exercise your rights to access and control your personal information.

Accessing, Correcting And Deleting Your Personal Information

Ensuring that personal information we hold about you is accurate and complete is important to us. If you would like to request access to, correct or delete the personal information, please send us an email

We will verify these requests and respond to you in accordance with our legal obligations, which typically means forwarding your request to the licensed administrator (customer) of your oolo account for review.

Data Security

oolo protects the personal information it collects via the site or solution with reasonable and appropriate physical, electronic, and procedural measures.

Any sections of the site or solution that collect sensitive personal information use industry-standard secure socket layer (TLS/SSL) encryption.

To take advantage of TLS, your browser must support up-to-date encryption protection, as found in the latest versions of most common browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.

Cookies And Related Technologies

Cookies are small data files that are placed on users’ devices to monitor how users interact with websites and other online services.

Pixel tags, also called web beacons or single-pixel gifs, tag a graphic on a web page or in an email message that tracks pages viewed or email messages opened.

Logs are continuous digital records of events and interactions that occur on a website.

Cookies, pixel tags, and/or logs can be used to identify your IP address, browser type, domain name, and specific web pages through which you click and/or email messages you open.

oolo and our service providers may use cookies, pixel tags, and/or logs because they:

  • Are essential for us to provide our site or solution to you;
  • Help us optimize, personalize and/or otherwise improve your experience and/or the performance of the site and our service and marketing-related communications with you; and
  • Enable advertising delivered to you to be more relevant.

Most web browsers allow you to erase cookies on your computer, block cookies from your computer, or notify you when a cookie is stored on your computer.

If you choose to disable or otherwise block certain cookies, you may be unable to use, or experience decreased functionality with, parts of the site

Job Applicants

If you apply for a job at oolo, we collect and use your personal data for legitimate human resources and business management reasons including:

  • Identifying and evaluating candidates for potential employment, as well as for future roles that may become available;
  • Record keeping in relation to recruiting and hiring;
  • Ensuring compliance with legal requirements, including diversity and inclusion requirements and practices;
  • Conducting criminal history checks as permitted by applicable law;
  • Protecting our legal rights to the extent authorized or permitted by law; or
  • Emergency situations where the health or safety of one or more individuals may be endangered.

Your personal data may be accessed by recruiters and interviewers working in the country where the position for which you are applying is based, as well as by recruiters and interviewers working in different countries.

We use third party service providers to provide a recruiting software system.

We also share your personal data with other third party service providers that may assist us in recruiting talent, administering and evaluating pre-employment screening and testing, and improving our recruiting practices.

Policy changes

This Privacy Policy may change from time to time. We will post any policy changes on this page. You are encouraged to check for the latest policy often. Each version of this Privacy Policy will be identified at the top of the page by its effective date.

Contacting us

If you have any questions about this Privacy Policy or concerns about the way we process your personal information, please contact us by emailing us at